Refund Policy

Last updated: 21 September 2026

This policy applies to payments made directly to WeLearn for digital educational services.

Digital access

Because WeLearn provides digital services, eligibility for a refund may depend on whether the paid service has already been activated or substantially used.

Payment problems

If you are charged but paid access is not activated, or if you believe a duplicate or incorrect charge occurred, contact WeLearn with the payment reference and account email so the transaction can be reviewed.

Refund requests

Approved refunds will be returned using an available method appropriate to the original transaction and may take additional processing time depending on the payment provider or bank.

Contact for refund requests:
Email: welearnlk96@gmail.com / pixverse365@gmail.com
Phone: 076 704 5275
Postal / Business Address: 804 A-1, Vihara Mawatha, Ragama 11010, Sri Lanka
Merchant / Business Name: WeLearn (unregistered business)

Note: Refund eligibility is assessed based on the circumstances described above.